Shipping & Returns

We ship by post or courier service once a week.

At this moment, we ship to most of the world, with a few exceptions. Please check your country at checkout.

We have added online tracking to EU countries (by DPD), the US, Canada, Australia, New Zealand, the UK, Russia, South Korea, Japan, China, Israel, the rest of Europe, etc. While for some countries online tracking may seem expensive, packages arrive well without it in 99% of cases, in particular to most English-speaking countries, Israel, South Korea, Japan, and Europe. At this moment, these are the best options available.

We ship either in envelopes or parcels, depending on your order size. Shipping fees include postage and handling.

If you have any doubts or questions regarding shipping, please contact us before placing an order.

Please make sure your shipping address is correct when placing an order. We are NOT responsible for an incorrect shipping address provided in your order. If your package is returned to us and you would still like to receive it, you will need to pay an additional shipping fee. If your order was shipped to the wrong address, the package may not return to us (not all countries send non-registered mail back), which may result in a lost package. In that case, we cannot refund your order.

How long does it take to receive an order?

Delivery time is not guaranteed and is indicated as approximate.

3–5 days for Belgium (Bpost/DPD), 1–4 weeks for Europe (Bpost/DPD)

2–6 weeks or longer for non-European countries (Bpost)

Return Policy

All sales are final. We do NOT accept returns on any products for health, hygiene, and safety reasons, and due to the nature of perfume bottles. However, we are happy to help if you have any other problem with your order (broken/defective or incorrect items delivered, or any other issue that may arise).

Once your order has been placed, it cannot be canceled, even if it has not been shipped yet, as each order is considered custom due to the method of production.

We do NOT refund orders that are still in transit. At this moment, we allow a maximum of 3 months, and for some countries up to 4 months, for an order to arrive. Shipping delays do NOT depend on us but are the result of postal service procedures related to customs clearance, tariffs, and other local restrictions, etc.

We do not refund pre-order, pre-sale, or custom items.

We highly recommend testing perfume before purchasing a full bottle. Our shipping fees and samples are affordable and can be shipped worldwide.

Gift cards cannot be refunded. We do not accept exchanges on products.

If the bottle arrives damaged or leaking, please inform us (with images attached to your email) within 7 working days after receiving it from the postal or courier service.

If the shipping box arrives damaged, please report this immediately to your local post office or courier company.

All claims must be reported within 14 working days after receipt of the products.

For any questions, please use the contact page.