shipping & returns
Orders are shipped within 1-5 business days from Monday to Friday.
Shipping fees are calculated at checkout.
Shipping fees include postage and handling fees.
The fees are calculated based on the weight & amount of the order which you can see at checkout.
Orders under €50 are shipped without tracking.
We ship your orders via DPD or post service, depending on the weight, size of the parcel and destination. Please remember that for international orders customs charges may apply. Orders under €50 are shipped without tracking by default unless you add it to your cart (for an additional fee). It may take up to 2-4 weeks for most countries to receive an order without tracking, and about 1-2 weeks with tracking. Please note, delays in postal service may occur and this does not depend on us. If the product you ordered has not been delivered in time, please contact us.
How long does it take to receive an order with samples?
2-3 days for Belgium & Western Europe.
About 1 week for other European countries.
2-4 weeks for non-European countries.
2-4 weeks for Russia.
Tracking (only for orders over €50)
Shipping by post (all countries)*
You will be given a tracking number which you can use to follow your order. Please note, first you have to use bpost but after it enters your country, you will have to use your local post service website to know when your package will be delivered.
*Germany and Netherlands - samples with tracking are shipped by bpost, original perfumes are shipped by DPD or bpost.
For Belgium all orders with tracking are shipped by bpost.
How long does it take to get your order with original 15-30ml perfumes?
Belgium - 2-3 working days
Europe - 2-5 working days
USA and Canada - about one week
The rest of the world: it depends on your destination but usually it may take about 7-30 working days.