TERMS & CONDITIONS

 

IN SHORT

By ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at the website, you warrant that you are at least 18 years old or have parents’ permission to buy from us.
All personal information you provide us with or that we obtain will be handled by Kamila Aubre as responsible for the personal information.
Events outside our control shall be considered force majeure.
The price applicable is that set at the date on which you place your order.
Shipping costs and payment fees are recognized before confirming the purchase.
Card information is transmitted over secure SSL encryption and is not stored.
Please note that local charges may occur.
Kamila Aubre reserves the right to amend any information without prior notice.

TERMS & CONDITIONS

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Kamila Aubre, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Kamila Aubre for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

PERSONAL INFORMATION

All personal information you provide us with or that we obtain will be handled by Kamila Aubre as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Kamila Aubre and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Kamila Aubre to delete or correct the information held about you. By accepting the Kamila Aubre Conditions, you agree to the above. The personal information received through order forms will be stored for a few months and is then automatically deleted if no new orders are made.

FORCE MAJEURE

Events outside Kamila Aubre’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Kamila Aubre is released from Kamila Aubre’s obligations to fulfil contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

PAYMENT

All products remain Kamila Aubre’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from Kamila Aubre.

All transfers conducted through Kamila Aubre are handled and transacted through the third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

DEFECT GOODS

It is important to notify Kamila Aubre within 14 days after the order receipt that the product is damaged or defect. If the damage was caused during transport by post or courier service, the package must be reported to post or courier respectively. In that case Kamila Aubre is not responsible for the damage.

 If a customer receives a defect item with an intact and undamaged packaging, Kamila Aubre replaces it with an identical product. Refunds are issued only if the defect product is out of stock or is not available for sale anymore, unless the customer agrees for an alternative replacement.

PERFUMES

All perfumes, their description, original packaging and everything related to the creative work of Kamila Aubre is protected by Copyright and cannot by copied, re-created for sale purposes or other online or printed resources without permission. 

LOCAL TAXES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

SHIPPING

We ship your orders via DPD or post service, depending on the weight, size of the parcel and destination. Please remember that for international orders customs charges may apply. Orders under €50 are shipped without tracking by default unless you add it to your cart (for an additional fee). It may take up to 2-4 weeks for most countries to receive an order without tracking, and about 1-2 weeks with tracking. Please note, delays in postal service may occur and this does not depend on us. If the product you ordered has not been delivered in time, please contact us.

RETURN POLICY

Unfortunately we do not accept returns for samples, opened and used original bottles. Samples (1, 2 and 8.5ml bottles) cannot be returned for health and safety reasons.

If you wish to return an original perfume 30ml, it must be in its original packaging, with a seal on, not opened or used by you, the labels and the box must be intact. You can return original perfumes within 14 days of product delivery. Please contact us for more information. The return shipping is paid by the customer. We cannot accept any responsibility of the order until it arrives in our warehouse. So we always recommend you return packages using an insured and traceable service. We will take up to 14 days to process your return, if a refund is to be issued that will then be processed within this time. We will email you with a confirmation of your refund being processed. Your bank/credit card company can take up to 14 days to process the refund into your account. Note that additional duties and/or taxes and shipping costs will not be refunded. If you return an opened and used item, additional charges will apply.

We cannot refund or exchange any sale or ltd edition items. 

If the bottle arrives damaged or leaked, please inform us about it within 14 working days after you receive it from postal or courier service.

If the shipping box arrives damaged, please report that immediately to your local post office or courier company (the one which delivered it to you).

All claims must be reported within 14 working days.

For any questions, please contact us: kamila.aubre@gmail.com

COOKIES

Kamila Aubre uses cookies according to Directive 2002/22/EC and Directive 2009/136/EC. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: “Session Cookies” and cookies that are saved permanently on your computer.

The first type of cookie commonly used is “Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A “Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To use Kamila Aubre without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Kamila Aubre we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

OWNERSHIP OF RIGHTS

All rights, including copyright, on this website are owned by or licensed to Kamila Aubre Botanical Perfume. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or re-post anything on this website for any purpose.

ADDITIONAL INFORMATION

Kamila Aubre reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Kamila Aubre has the right to cancel the order and refund any amount paid in the best way. Kamila Aubre shall also notify the customer of equivalent replacement products if available.