shipping & returns

 

Your orders are shipped within 1-3 business days from Monday to Friday.

 

SHIPPING FEES

Shipping fees are calculated at checkout.

Shipment fees include postage, handling and payment processing fees.

The fees are calculated based on the weight & amount of the order which you can see at checkout.

 

How long does it take to receive an order with samples?

2-3 days for Belgium & Western Europe.

About 1 week for other European countries.

1-2 weeks for non-European countries.

1-3 weeks for Russia.

 

Tracking (samples, if added, and all original perfumes)

Shipping by post (all countries)*

You will be given a tracking number which you can use to follow your order. Please note,  first you have to use bpost but after it enters your country, you will have to use your local post service website to know when your package will be delivered.

*Germany and Netherlands - samples with tracking are shipped by bpost but original perfumes are shipped by DPD.

For Belgium all orders with tracking are shipped by bpost.

 

How long does it take to get your order with original 15-30ml perfumes? 

Belgium 2-3 working days

Europe 2-5 working days

The rest of the world: it depends on your destination but usually it will take about 5-10 working days.

 

REFUND POLICY

All sales are final. Unfortunately I do not accept returns for samples, mini or original bottles.

Because natural perfumes are bought after the sample has been tried, unfortunately, I cannot accept returns or exchanges. 

If the bottle arrives damaged or leaked, please inform me about it within 7 working days after you receive it from postal or courier service.

If the shipping box arrives damaged, please report that immediately to your local post office or courier company (the one which delivered it to you).

All claims must be reported within max 14 working days.