shipping & returns
Your orders are shipped within 1-3 business days from Monday to Friday.
Shipping costs are calculated at checkout. Below you can find detailed information.
Shipment fees include postage, handling and payment processing fees.
The fees are calculated based on the weight & amount of the order which you can see at checkout.
(max 100gr, if more, the rates for original bottles will apply)
Belgium €3 by bpost without tracking
Netherlands, Luxembourg, Germany €5 by bpost without tracking or €10 by bpost/DPD with online tracking
Saudi Arabia €10.5 by bpost with tracking
The rest of the world €5 by bpost without tracking or €10.5 by bpost with online tracking (if added to the cart)
How long does it take to receive an order with samples?
1-3 days for Belgium & Western Europe.
About 1 week for other European countries.
1-2 weeks for non-European countries.
1-3 weeks for Russia.
MINI PERFUMES 6ML
Mini Eaux de Parfum are sent without tracking and the above shipping rates for samples are applied.
To have an online tracking option please add it to your cart.
If you order more than one Mini EdP, tracking is added automatically.
Mini Extraits de Parfum are sent with tracking and the below shipping rates for 15-30ml perfumes are applied.
ORIGINAL 15-30ML PERFUMES AND MINI PERFUMES
(100 gr and more)
Belgium €6 by bpost or DPD.
Netherlands, Luxembourg, Germany €10 by DPD.
The rest of the world by bpost with online tracking €15.
Bpost: You will be given a tracking number which you can use to follow your order. Please note, first you have to use bpost but after it enters your country, you will have to use your local post service website to know when your package will be delivered.
How long does it take to get your order with original 6-15-30ml perfumes?
Belgium 1-3 working days
Europe 2-5 working days
The rest of the world: it depends on your destination but usually it will take about 5-10 working days.
All sales are final. Unfortunately I do not accept returns for samples, mini or original bottles.
Because natural perfumes are bought after the sample has been tried, unfortunately, I cannot accept returns or exchanges.
If the bottle arrives damaged or leaked, please inform me about it within 14 working days after you receive it from postal or courier service.
If the shipping box arrives damaged, please report that immediately to your local post office or courier company (the one which delivered it to you).
All claims must be reported within 14 working days.